We at Building Depot Suriname (hereinafter: BDS) recommend the purchase of quality products. This way you are assured that the product does what it promises, and that the lifespan of the product is longer. At BDS you can choose from a wide range at popular brands.
This warranty terms and conditions states what your rights and obligations are during and after the warranty period. A guarantee means that a product must do what the consumer can reasonably expect from it.
The warranty period differs per product. As long as you have a warranty on a product, the manufacturer guarantees that the product continues to work properly under normal use. The warranty conditions take effect on the day of purchase as stated on the invoice.
There is no warranty on defects caused by:
o Normal wear and tear
o Intentional negligence
o Overdue maintenance
o External disasters such as moisture damage, lightning strike, rust spots
o Transport by the customer
o Connection, installation, relocation and repair by yourself or from third parties
o Use without regulators or stabilizers.
There is no standard warranty on furniture, batteries, adapters, chargers, remote controls and screens.
Invalidity of warranty with:
– The warranty expires if you do not have the installation receipt from BDS, on which payment was clearly made for the installation.
– The warranty expires if the plug is cut and/or replaced.
– The warranty expires on TVs that are NOT connected to a regulator or stabilizer.
– The warranty is void for household products that are used commercially.
If a product breaks while you still have a warranty on it, we will first try to repair or replace it. If we are unable to do this within a reasonable period of time, we will reimburse you (part of) the purchase amount. What qualifies as a reasonable term depends onyour complaint and the type of product. A repair or subsequent delivery of a missing part within the warranty period will cost you nothing.
If we you are unable to repair the defective item within a reasonable time, we will offer you a new, equivalent item. We will also advise you if it is cheaper to repair or have a subsequent missing part delivered. Delivering a replacement product within the warranty period will cost you nothing. The purchase price of the replacement product may differ from the price of the original product; the difference will not be charged or paid to you.
Part of the purchase amount reimbursed
We will refund a portion of the purchase price if it took an unreasonably long or much longer time to repair your product than previously specified, unless this is stated in time.
Options after the warranty period
You are no longer entitled to a warranty if the product has broken within its economic life. We will still be happy to help you if the product has broken through no fault of your own. You will pay for the repair costs, if the economic life of the item is extended by a repair or replacement. The more the economic life is extended, the greater the part of the repair costs you contribute.